Induction Program for New Entrants
For new employees at the entry level, whether recruited as officers or assistants, a well-planned induction program is an essential part of the on-boarding process. This induction program is designed to offer not only knowledge of the Bank's products and services, branch operations, and laws and regulations relating to banking operations, but also orient the new entrants to the Banks culture, vision, mission and the corporate goals. The program design also takes into account the importance of soft skills such as personal grooming, good communication, customer etiquette, selling techniques, etc. in the shaping of successful banking professionals. The program provides hands-on introduction to the Bank's CBS software by connecting to the Bank's dummy banking server.
Duration : 2 weeks
Target Group: Officers or assistants joining the Bank at the entry level.
Objectives: The program aims at:
- Orientation of the new entrants to the world of banking, integration with the Bank's culture, vision, mission & corporate goals, and development of strong institutional bondage.
- Providing knowledge of the Bank's products and services as well as legal aspects of dealing with customers and carrying out day-to-day banking operations.
- Development of skills in branch operations and processes.
- Familiarization with the Bank's CBS software through hands-on experience.
- Development of relevant soft skills, including sales and marketing skills.
- Acquaintance with the role and responsibilities, career path, and professional development requirements.
- High Quality Customer Service
Orientation to the Bank, its history, culture, vision and mission.
Corporate goals, career progression in the Bank.
Introduction to banking, RBI and its functions.
Legal aspects of banking, types of customers, banker-customer relationship.
Deposit accounts, ancillary services, para-banking products.
KYC and AML norms.
Laws governing banking operations, Negotiable Instruments Act, etc.
Branch operations, cash handling and cheque clearing procedures
Hands-on introduction to the Bank's CBS software
Simulation of branch operations on bank’s dummy server
Basics of accounting for bankers.
Basic principles of lending, securities and guarantees
Types of credit facilities
Introduction to credit appraisal & assessment
Credit follow up, stressed assets, NPAs and recovery procedures.
Retail credit products/schemes of the Bank.
Rural Banking, Agricultural lending
Lead Bank Scheme, Priority Sector schemes
MSME, Government-sponsored schemes.
Preventive vigilance, inspections & audit.
Customer Service and Bank's internal codes
Regulatory and statutory norms governing customer service and grievance redressal.
Personal grooming, communication, customer etiquette, selling techniques.
Role and responsibilities of officers/assistants.
Marketing of banking products and services.
A specialized and custom bank program to groom change leaders and transform organizations.
For officers in Scale-I/II who have been posted recently or identified for posting as Branch Managers for the first time in their career.
For Branch Managers who have been on assignment for 12-18 months, showing good performance and potential for taking up higher responsibilities.
For Officers identified for handling credit function across the bank/offices.
For Officers identified for leadership positions in the Middle Management.
For Branch Managers, particularly those heading the branches rated “high risk”, as well as Managers in Controlling Offices heading departments/cells dealing with credit monitoring, credit risk management, inspection & audit, mid officer of treasury, asset-liability management etc.
For newly posted officers in Scale-I/II handling foreign exchange and foreign trade transactions at “B” Category branches or who have been identified for such assignments. No previous experience in handling forex and foreign trade transactions is assumed.
For Relationship Managers assigned to MSME clients, who are newly-recruited or who have been working in the role for less than a year.