facebook

First Time Branch Manager’s Program

Succession planning for Branch Heads is currently a major challenge for banks, given the large number of superannuation and attritions at the middle levels on the one hand, and the on-going branch network expansion plans on the other. Though banks have taken steps to increase the availability of officers through fresh recruitments and internal promotions, the task of preparing junior officers sufficiently for this demanding role remains a constant challenge. Evidently, the current generation of officers who are required to head branches early in their career do not have the benefit of long experience and 'seasoning'. The FTBM program recognizes this need and is designed to provide the essential elements of knowledge, skills and attitude that junior officers would need in order to take up confidently leadership positions at branches.

Duration : 5 Days

Target Group: Officers in Scale-I/II who have been posted recently or identified for posting, as Branch Managers for the first time in their career.

Objectives: At the end of the program, the participants would have gained:

  • Familiarization with Branch Manager's role and responsibilities vis-à-vis various stakeholders such as the controlling office, customers, employees, Society etc.
  • Confidence for Busines Development
  • Knowledge of multiple functions and processes essential for the management of a branch
  • Essential interpersonal skills like team-building, leadership, dealing with customers and resolving customer grievances.


MODULES


Our Vision
Managing the role transition
Our Vision
Business budgeting and execution
Our Vision
Resources mobilisation and servicing
Our Vision
Credit Management
Our Vision
Stressed assets, NPA and recovery management
Our Vision
Strategizing for branch profitability
Our Vision
Internal controls and risk management
Our Vision
Preventive vigilance and compliance
Our Vision
Customer service and grievances management
Our Vision
Team building, motivation, goal setting and interpersonal skills
OTHER PROGRAMS