First Time Branch Manager’s Program
Succession planning for Branch Heads is currently a major challenge for banks, given the large number of superannuation and attritions at the middle levels on the one hand, and the on-going branch network expansion plans on the other. Though banks have taken steps to increase the availability of officers through fresh recruitments and internal promotions, the task of preparing junior officers sufficiently for this demanding role remains a constant challenge. Evidently, the current generation of officers who are required to head branches early in their career do not have the benefit of long experience and 'seasoning'. The FTBM program recognizes this need and is designed to provide the essential elements of knowledge, skills and attitude that junior officers would need in order to take up confidently leadership positions at branches.
Duration : 5 Days
Target Group: Officers in Scale-I/II who have been posted recently or identified for posting, as Branch Managers for the first time in their career.
Objectives: At the end of the program, the participants would have gained:
- Familiarization with Branch Manager's role and responsibilities vis-à-vis various stakeholders such as the controlling office, customers, employees, Society etc.
- Confidence for Busines Development
- Knowledge of multiple functions and processes essential for the management of a branch
- Essential interpersonal skills like team-building, leadership, dealing with customers and resolving customer grievances.
Managing the role transition
Business budgeting and execution
Resources mobilisation and servicing
Stressed assets, NPA and recovery management
Strategizing for branch profitability
Internal controls and risk management
Preventive vigilance and compliance
Customer service and grievances management
Team building, motivation, goal setting and interpersonal skills
A specialized and custom bank program to groom change leaders and transform organizations.
For Branch Managers who have been on assignment for 12-18 months, showing good performance and potential for taking up higher responsibilities.
For Officers identified for handling credit function across the bank/offices.
For Officers identified for leadership positions in the Middle Management.
For Branch Managers, particularly those heading the branches rated “high risk”, as well as Managers in Controlling Offices heading departments/cells dealing with credit monitoring, credit risk management, inspection & audit, mid officer of treasury, asset-liability management etc.
For newly posted officers in Scale-I/II handling foreign exchange and foreign trade transactions at “B” Category branches or who have been identified for such assignments. No previous experience in handling forex and foreign trade transactions is assumed.
For Relationship Managers assigned to MSME clients, who are newly-recruited or who have been working in the role for less than a year.
For Officers or assistants joining the Bank at the entry level.