Induction Program for New Entrants 

For new employees at the entry level, whether recruited as officers or assistants, a well-planned induction program is an essential part of the on-boarding process. This induction program is designed to offer not only knowledge of the Bank’s products and services, branch operations, and laws and regulations relating to banking operations, but also orient the new entrants to the Banks culture, vision, mission and the corporate goals. The program design also takes into account the importance of soft skills such as personal grooming, good communication, customer etiquette, selling techniques, etc. in the shaping of successful banking professionals. The program provides hands-on introduction to the Bank’s CBS software by connecting to the Bank’s dummy banking server. Duration : 2 weeks Target Group: Officers or assistants joining the Bank at the entry level. Objectives: The program aims at:
  • Orientation of the new entrants to the world of banking, integration with the Bank’s culture, vision, mission & corporate goals, and development of strong institutional bondage.
  • Providing knowledge of the Bank’s products and services as well as legal aspects of dealing with customers and carrying out day-to-day banking operations.
  • Development of skills in branch operations and processes.
  • Familiarization with the Bank’s CBS software through hands-on experience.
  • Development of relevant soft skills, including sales and marketing skills.
  • Acquaintance with the role and responsibilities, career path, and professional development requirements.
  • High Quality Customer Service

MODULES 

Our Vision
ORIENTATION TO THE BANK, ITS HISTORY, CULTURE, VISION AND MISSION.
Our Vision
CORPORATE GOALS, CAREER PROGRESSION IN THE BANK.
Our Vision
INTRODUCTION TO BANKING, RBI AND ITS FUNCTIONS.
Our Vision
LEGAL ASPECTS OF BANKING, TYPES OF CUSTOMERS, BANKER-CUSTOMER RELATIONSHIP.
Our Vision
DEPOSIT ACCOUNTS, ANCILLARY SERVICES, PARA-BANKING PRODUCTS.
Our Vision
KYC AND AML NORMS.
Our Vision
LAWS GOVERNING BANKING OPERATIONS, NEGOTIABLE INSTRUMENTS ACT, ETC.
Our Vision
BRANCH OPERATIONS, CASH HANDLING AND CHEQUE CLEARING PROCEDURES
Our Vision
HANDS-ON INTRODUCTION TO THE BANK’S CBS SOFTWARE
Our Vision
SIMULATION OF BRANCH OPERATIONS ON BANK’S DUMMY SERVER
Our Vision
BASICS OF ACCOUNTING FOR BANKERS.
Our Vision
BASIC PRINCIPLES OF LENDING, SECURITIES AND GUARANTEES
Our Vision
TYPES OF CREDIT FACILITIES
Our Vision
INTRODUCTION TO CREDIT APPRAISAL & ASSESSMENT
Our Vision
CREDIT FOLLOW UP, STRESSED ASSETS, NPAS AND RECOVERY PROCEDURES.
Our Vision
RETAIL CREDIT PRODUCTS/SCHEMES OF THE BANK.
Our Vision
FINANCIAL INCLUSION
Our Vision
RURAL BANKING, AGRICULTURAL LENDING
Our Vision
LEAD BANK SCHEME, PRIORITY SECTOR SCHEMES
Our Vision
MSME, GOVERNMENT-SPONSORED SCHEMES.
Our Vision
PREVENTIVE VIGILANCE, INSPECTIONS & AUDIT.
Our Vision
CUSTOMER SERVICE AND BANK’S INTERNAL CODES
Our Vision
REGULATORY AND STATUTORY NORMS GOVERNING CUSTOMER SERVICE AND GRIEVANCE REDRESSAL.
Our Vision
PERSONAL GROOMING, COMMUNICATION, CUSTOMER ETIQUETTE, SELLING TECHNIQUES.
Our Vision
ROLE AND RESPONSIBILITIES OF OFFICERS/ASSISTANTS.
Our Vision
MARKETING OF BANKING PRODUCTS AND SERVICES.
OTHER PROGRAMS